Shipping

General

How long does it take to create a custom design?

Six to Eight weeks. However, there are express options, please call to discuss.

How much is a custom designed costume?

There are so many factors involved in a custom design, prices fluctuate depending on design, construction, fabric, style and decorations. As each LeNique costum is an original prices vary.
Please contact one of our sales and designs teams to learn more about your options.

How do I wash my garment?

Any garment with applique or rhinestones should be taken to a specialized cleaner. Never sign a waiver to accept all risk in dry cleaning. If specialized cleaners don’t exist in your area, you can ship your dresses to us and we’ll take care of the cleaning for you!

Our cleaning experts are market leaders in the entertainment industry here in Los Angeles, with very reasonable prices and a quick turnaround.

I've placed multiple orders recently, can I combine them into one package?

We can combine any orders. However weight and size will often determine how many boxes needed.

How long until my dress arrives?

Shipping time varies from Next Day Air to Ground shipping. Usually 3 - 5 business days in the continental US.

Can I track my package?

If we have your email address on file we automaticallly send you the tracking information. We can aslo provide it to you via text or by telephone.

Purchasing

Fit and Measurements

What payments do you accept?

We accept all major credit cards, Business and Personal checks, wire transfers, paypal and Cash!

Do you have gift certificates?

We offer gift certificates starting at $25.00 and up. We are happy to provide you or friend/client with a gift certificate. Please contact us for your options.

I emailed you! Why haven't you responded yet?

Our customer service team works from 9 AM – 5 PM Monday through Friday and responds to emails in the order received. We promise we’re working as hard as we can to get back to you as quickly as possible! OOPS, We do check our spam folder in case your email slipped off the radar, all client emails received are archived for 5 years.

What measurements do I need?

Please download the measurement chart suitable for your gender. Click here for Men's or Women's

How do I take measurements?

Check out our sizing and fit guide page here.

Inches or Centimeters?

We prefer all measurements to be taken in Inches/Imperial.

 

IF YOU CAN'T FIND WHAT YOU ARE LOOKING FOR TRY OUR FAQ SECTION!


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