General

 

How long does it take to to create a custom design? . . .

Six to Eight weeks. However there are express options, please call to discuss.

How much is a custom designed costume? . . .

There are so many factors involved in a custom design, prices fluctuate depending on design, construction, fabric, style and decorations. As each LeNique costume is an original prices vary.

Please contact one of our sales and designs teams to learn more about your options.

How do I try on a dress if I don’t live in Los Angeles ? . . .

You would go through our try-on program

What is your try on program? . . .

The complete try-on program is a 3 day process.

*Day one, we overnight ship to your home or studio.

*Day two, you receive and try-on, show instructors,husbands, kids, and stylists.
We ship a “mock” invoice with the dresses.

*Day three, call us to authorize payment or overnight ship back to us.

You are responsible for shipping/insurance charges (overnight shipping is a requirement) but otherwise there is no obligation to purchase.

Can you come to my studio/competition?. . .

Many of LeNique’s clients are not local to our showroom, so we bring our showroom to you! The LeNiques sales team is travelling year around, visiting both studios and competitions. If you and your studio dancers love LeNique, request a trunk show from your studio owner/manager.

I bought a stock dress in my size but it doesn’t fit right!. . .

Most of the time, alterations can be done on any improper fit. Basic alterations, such as changing cups, adjusting straps, taking in the waist and more, can be done easily.
Many simple alterations are included in the dress price.

What if I wanted to add wings or decorations ?. . .

We are happy to do any major alterations such as resizing, changing design aspects, adding more fabric or decorations. You will be provided costs, and scheduled completion time upon request, work will commence per customer approval.


How do I wash my garment?. . .

Any garment with applique or rhinestones should be taken to a specialized cleaner. Never sign a waiver to accept all risk in dry cleaning. If specialized cleaners don’t exist in your area you can ship your dresses to us and we’ll take care of the cleaning for you!

Our cleaning experts are market leaders in the entertainment industry here in Los Angeles, with very reasonable prices and a quick turnaround.

Do you have the same dress in another color in stock? . . .

No, At Lenique we strive to make every dress unique, so everyone may shine on the dancefloor!

You don’t have my size! Do you have 2XL/3XL/XS sizes?. . .

Currently, we don't offer sizes larger than 2XL or smaller than a Small in our normal stock. But we can Custom make it! Let us create a design that flatters your body and fits comfortably.

Where are your garments made?. . .

From sketch, to cutting the fabric, to placing each rhinestone, all of our products are handmade by our professional staff on site in Los Angeles, California. Proudly made in the USA.

What are resale dresses?. . .

Resale dresses are pre-worn, gently used dresses on consignment. LeNique doesn’t own resale dresses. Resale dresses are usually custom designs turned in for resale by their owners, sizes listed are a generalization. LeNique carries exclusive “Sponsored professionals competition and show dresses”, as well as dresses in excellent condition that meet our standards of design and construction quality control.

Can you trade in or sell one of my dresses?. . .

We’d be happy to offer your dress for sale to our other clients. We will display your dress in our showroom, in our online catalog and social media, and at competitions and dance events. Once we have sold your dress, a 50% (Non Expiring) store credit is applied to your account.

Purchasing

 

How long does it take to to create a custom design? . . .

Six to Eight weeks.

Once my custom dress is designed, what is the turnaround time? . . .

Custom dresses generally take 6-8 weeks to complete. LeNique offers a “rush” service for those that need their custom design sooner than the normal timeframe.

Do you accept returns? Refund and Exchange Policy? . . .

Customer satisfaction is our priority.

If for any reason you are not satisfied with your STOCK purchase, we will be happy to exchange your unused garment within 7 days of your purchase. LeNique cannot exchange any STOCK gown that has been worn or is not in its original condition. Please note, we do not offer refunds on any purchase. On our customer agreement form, the Buyer agrees to these terms & conditions upon deposit on purchase.

What is your exchange policy? . . .

All Exchanges must be confirmed by management prior to exchange. Our exhange policy : If for any reason you are not satisfied with your STOCK purchase, we will be happy to exchange your unused garment within 7 days of your purchase. LeNique cannot exchange any STOCK garment that has been worn or is not in its original condition. Please note, we do not offer refunds on any purchase. On our customer agreement form, the Buyer agrees to these terms & conditions upon deposit on purchase. Custom orders are non returnable/refundable. However, your satisfaction is our priority so please contact us should you have any concerns!

I emailed you! Why haven't you responded yet? . . .

Our customer service team works from 9 AM – 5 PM Monday through Friday and responds to emails in the order received. We promise we’re working as hard as we can to get back to you as quickly as possible! OOPS, We do check our spam folder in case your email slipped off the radar, all client emails received are archived for 5 years.

What payments do you accept? . . .

We accept all major credit cards, Business/Personal checks, wire transfers, paypal and Cash!

Can I set up a payment plan for purchases? . . .

We do allow payment plans. Please contact one of our representatives for your options.

Do you have gift certificates? . . .

We offer gift certificates starting at $25.00 and up. We are happy to provide you or friend/client with a gift certificate. Please contact us for your options.

Measurements

 

How long does it take to to create a custom design? . . .

Six to Eight weeks.

Once my custom dress is designed, what is the turnaround time? . . .

Custom dresses generally take 6-8 weeks to complete. LeNique offers a “rush” service for those that need their custom design sooner than the normal timeframe.

Do you accept returns? Refund and Exchange Policy? . . .

Customer satisfaction is our priority.

If for any reason you are not satisfied with your STOCK purchase, we will be happy to exchange your unused garment within 7 days of your purchase. LeNique cannot exchange any STOCK gown that has been worn or is not in its original condition. Please note, we do not offer refunds on any purchase. On our customer agreement form, the Buyer agrees to these terms & conditions upon deposit on purchase.

What is your exchange policy? . . .

All Exchanges must be confirmed by management prior to exchange. Our exhange policy : If for any reason you are not satisfied with your STOCK purchase, we will be happy to exchange your unused garment within 7 days of your purchase. LeNique cannot exchange any STOCK garment that has been worn or is not in its original condition. Please note, we do not offer refunds on any purchase. On our customer agreement form, the Buyer agrees to these terms & conditions upon deposit on purchase. Custom orders are non returnable/refundable. However, your satisfaction is our priority so please contact us should you have any concerns!

I emailed you! Why haven't you responded yet? . . .

Our customer service team works from 9 AM – 5 PM Monday through Friday and responds to emails in the order received. We promise we’re working as hard as we can to get back to you as quickly as possible! OOPS, We do check our spam folder in case your email slipped off the radar, all client emails received are archived for 5 years.

What payments do you accept? . . .

We accept all major credit cards, Business/Personal checks, wire transfers, paypal and Cash!

Can i set up a payment plan for purchases? . . .

We do allow payment plans. Please contact one of our representatives for your options.

Do you have gift certificates? . . .

We offer gift certificates starting at $25.00 and up. We are happy to provide you or friend/client with a gift certificate. Please contact us for your options.

Shipping

 

I've placed multiple orders recently, can I combine them into one package? . . .

We can combine any orders. However weight and size will often determine how many boxes needed.

How long until my dress arrives? . . .

Shipping time varies from Next Day Air to Ground shipping. Usually 3 - 5 business days in the continental US.

What do you charge for shipping? . . .

Shipping depends on weight, carrier and time. We do charge a basic service and handling fee dependent on contents.

Can I track my package? . . .

If we have your email address on file we automaticallly send you the tracking information. We can aslo provide it to you via text or by telephone.

What carriers do you use? . . .

We generally use UPS, Fedex USPS and DHL. You have the option to make this choice. If you have your own shipping account please advise us when placing your order.

What do I do if my shipment is lost? . . .

We always insure shipments for their retail value, a claim should be made as soon as possible with the tracking number provided! Please contact us if you have any concerns.

How long until my (international) package arrives? . . .

The shipping times vary country to country. For most orders, your package should arrive 3-4 weeks after the package ships out. However expedited shipping options are available by all shippers.

If the time above has passed, please check your local customs office. . . .

Sometimes, international orders (especially larger orders) are held at the local customs office because of a possible additional import fee. This is a fee we cannot control or build into our shipping costs.